Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming framework (licence number ALSI-202509029-FI1). That licence sets the rules we operate within — covering how we handle player funds, how we run promotions, and how we resolve disputes. It is the foundation of how we are held accountable, and we take that seriously.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means fast load times, a broad selection of games from established software providers, and payment routes that are practical for everyday use. It also means being clear about how the site works, rather than burying important information in small print.

How we handle your money

Player balances are kept separate from our operational funds. This is not a legal requirement we grudgingly comply with — it is simply the right way to run a platform where real money changes hands. When you make a deposit, those funds are yours. We process withdrawals within zero to twenty-four hours of a request being approved, and the minimum withdrawal amount is £20. We support a range of payment methods, including cards, bank transfer, e-wallets such as Skrill, NETELLER and Revolut, and several cryptocurrencies including Bitcoin, Ethereum and Tether. The method you use to deposit will generally determine the options available to you when you withdraw.

Safer gambling and how we build around it

We think about safer gambling at the point where the platform is designed, not as an afterthought. That means deposit limits, session controls, and self-exclusion tools are built into the account area and accessible without friction. We do not make these features difficult to find. If you are finding it hard to stay in control of your gambling, we want you to be able to act on that quickly.

We also apply age verification checks as part of the registration process. The site is for adults only, and we do not make exceptions to that.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect our support team to respond with a straight answer rather than a deflection. Our customer support operates in English and is available around the clock. We would rather resolve a problem quickly and honestly than protect ourselves from a complaint by making the process difficult.

The game providers and payment routes we list on the site are chosen because they meet a reasonable standard of reliability and fairness. Providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO and others on our platform are established names with independently audited return-to-player figures. We do not list providers simply to inflate the catalogue.

If you have a question about how we operate, or something on the site does not make sense, our support team is the right place to start. We would rather you ask than assume.